{"xsrfToken":"946a0974de846e3764e4bad8c721b9ddf29b58a4_lout","branding":{"id":"42","key":"pcsits","name":"RISE Group IT Support","portalBaseUrl":"/servicedesk/customer/portal/42"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7c70abe0-c1ba-451c-8bf8-7a43f8eee618/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZWY1ZjAxMi0xY2Y1LTRiM2UtOGI5Ni1hZGVlZWNhYTQ1MTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdjNzBhYmUwLWMxYmEtNDUxYy04YmY4LTdhNDNmOGVlZTYxOCI6WyJyZWFkIl19LCJleHAiOjE3NDM1NTYwODksIm5iZiI6MTc0MzU1NTQ4OX0.MVPL2NXAh_1lgDx1dMtFWfNYP-19PQKPaEYtNevwSmc&client=2ef5f012-1cf5-4b3e-8b96-adeeecaa4510&mode=fit","logoId":"7c70abe0-c1ba-451c-8bf8-7a43f8eee618","isLogoAvailable":true,"helpCenterTitle":".","sharedPortalName":"Our Products & Solutions","userInitialAnnouncementHeader":"Welcome to RISE Services!","userInitialAnnouncementMessageWiki":"<p>Please choose the appropriate product area and select the service that you are requesting and be assured that we will respond asap.</p>","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":".","sharedPortalName":"Our Products & Solutions","announcementHeader":"Welcome to RISE Services!","announcementMessage":"Please choose the appropriate product area and select the service that you are requesting and be assured that we will respond asap.","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3e11cc","helpCenterTitleColor":"#f4f9f9","bannerMediaApiUrl":"https://api.media.atlassian.com/file/535938f8-73c5-4495-8cd0-d6c4d115fe17/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZWY1ZjAxMi0xY2Y1LTRiM2UtOGI5Ni1hZGVlZWNhYTQ1MTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUzNTkzOGY4LTczYzUtNDQ5NS04Y2QwLWQ2YzRkMTE1ZmUxNyI6WyJyZWFkIl19LCJleHAiOjE3NDM1NTYwODksIm5iZiI6MTc0MzU1NTQ4OX0.jbLfarX3B3CxPqsPMsx40KDCSrKg3PM8pLNdBXulhak&client=2ef5f012-1cf5-4b3e-8b96-adeeecaa4510&height=300&mode=fit","bannerMediaApiFileId":"535938f8-73c5-4495-8cd0-d6c4d115fe17","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"42","key":"pcsits","projectId":10111,"serviceDeskId":42,"name":"RISE Group IT Support","description":"<p>Welcome! You can raise a request for RISE Group IT Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/42","reqTypes":[{"id":"495","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10559,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[137],"key":""},{"id":"496","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10560,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[137],"key":""},{"id":"486","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10582,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[136,135],"key":""},{"id":"489","name":"New Device Request","descriptionHtml":"","callToAction":"New Device Request","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10575,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[136],"key":""},{"id":"499","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10557,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[137],"key":""},{"id":"490","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10562,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[139,138,135],"key":""},{"id":"491","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10553,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[135,139,136],"key":""},{"id":"570","name":"Request a Build change","descriptionHtml":"","callToAction":"Request a Build change","introHtml":"<p>Request a Build change</p>","icon":10569,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[139],"key":""},{"id":"492","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10569,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[139,138],"key":""},{"id":"487","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10558,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","groups":[135,137],"key":""},{"id":"498","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10554,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[137],"key":""},{"id":"501","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10591,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10591","groups":[136],"key":""},{"id":"500","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10588,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10588","groups":[136,138],"key":""},{"id":"497","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10567,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[135,137],"key":""},{"id":"494","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10564,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"488","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10568,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[],"key":""},{"id":"493","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10561,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[],"key":""},{"id":"539","name":"Request a build changes","descriptionHtml":"","callToAction":"Request a build changes","introHtml":"<p>Request a build change</p>","icon":10569,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[],"key":""}],"reqGroups":[{"id":135,"name":"Common Requests"},{"id":136,"name":"Computers"},{"id":137,"name":"Logins and Accounts"},{"id":138,"name":"Applications"},{"id":139,"name":"Servers and Infrastructure"}],"orderMapping":{"139":[570,490,491,492],"138":[490,492,500],"135":[486,487,490,491,497],"136":[486,489,491,500,501],"137":[487,495,496,497,498,499]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fb59bca1-9550-3d94-9767-9d3d4a640585","appLinkName":"System Confluence","appLinkUrl":"https://risecorp.atlassian.net/wiki","spaceKey":"PCSITS","spaceName":"RISE Group IT Support","spaceUrl":"https://risecorp.atlassian.net/wiki/spaces/PCSITS","isServer":false},"labels":[],"projectKey":"PCSITS","serviceDeskId":42,"kbLinkDomainURLs":["https://risecorp.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":42,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PCSITS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZWY1ZjAxMi0xY2Y1LTRiM2UtOGI5Ni1hZGVlZWNhYTQ1MTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTExIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM1NTY2ODksIm5iZiI6MTc0MzU1NTQ4OX0.gmng6I7nv7uWY7sGE1IdDyRjnirardyE2qgPgLPThHs","targetCollection":"upload-project-10111","endpointUrl":"https://api.media.atlassian.com","clientId":"2ef5f012-1cf5-4b3e-8b96-adeeecaa4510","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":570,"projectId":10111,"form":{"name":"Request a Build change","descriptionHtml":"","callToAction":"Request a Build change","intro":"<p>Request a Build change</p>","instructions":"","icon":10569,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10176","fieldConfigId":"10398","label":"Affected service","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10050","fieldConfigId":"10158","label":"Change type","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10007","label":"Standard","selected":false,"children":[]},{"value":"10008","label":"Normal","selected":false,"children":[]},{"value":"10009","label":"Emergency","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10049","fieldConfigId":"10157","label":"Impact","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10003","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10004","label":"Significant / Large","selected":false,"children":[]},{"value":"10005","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10006","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10057","fieldConfigId":"10181","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10020","label":"Critical","selected":false,"children":[]},{"value":"10021","label":"High","selected":false,"children":[]},{"value":"10022","label":"Medium","selected":false,"children":[]},{"value":"10023","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10051","fieldConfigId":"10159","label":"Change risk","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10010","label":"Critical","selected":false,"children":[]},{"value":"10011","label":"High","selected":false,"children":[]},{"value":"10012","label":"Medium","selected":false,"children":[]},{"value":"10013","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10052","fieldConfigId":"10160","label":"Change reason","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10014","label":"Repair","selected":false,"children":[]},{"value":"10015","label":"Upgrade","selected":false,"children":[]},{"value":"10016","label":"Maintenance","selected":false,"children":[]},{"value":"10017","label":"New functionality","selected":false,"children":[]},{"value":"10018","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10140","fieldConfigId":"10346","label":"Implementation plan","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10141","fieldConfigId":"10347","label":"Backout plan","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10142","fieldConfigId":"10348","label":"Test plan","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10138","fieldConfigId":"10344","label":"Planned start","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10139","fieldConfigId":"10345","label":"Planned end","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10053","fieldConfigId":"10161","label":"Actual start","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10054","fieldConfigId":"10162","label":"Actual end","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"multiuserpicker","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiuserpicker","fieldId":"customfield_10045","fieldConfigId":"10153","label":"Approvers","description":"","descriptionHtml":"","required":false,"displayed":true,"defaultList":[{"id":"5c1cc595e6047225b6d508ea","accountId":"5c1cc595e6047225b6d508ea","displayName":"support","avatar":"https://secure.gravatar.com/avatar/37027ca96109ca27c89c047057f11e38?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FS-1.png"},{"id":"557058:cf4de7d0-16bd-4c94-9c84-2b91eee6e8ad","accountId":"557058:cf4de7d0-16bd-4c94-9c84-2b91eee6e8ad","displayName":"Suresh Ketha","avatar":"https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/557058:cf4de7d0-16bd-4c94-9c84-2b91eee6e8ad/60fc6a98-5bd2-48d3-bd54-01bb87d2aab9/16"}],"presetValues":[],"defaultListAsJson":"[{\"id\":\"5c1cc595e6047225b6d508ea\",\"accountId\":\"5c1cc595e6047225b6d508ea\",\"displayName\":\"support\",\"avatar\":\"https://secure.gravatar.com/avatar/37027ca96109ca27c89c047057f11e38?d\\u003dhttps%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FS-1.png\"},{\"id\":\"557058:cf4de7d0-16bd-4c94-9c84-2b91eee6e8ad\",\"accountId\":\"557058:cf4de7d0-16bd-4c94-9c84-2b91eee6e8ad\",\"displayName\":\"Suresh Ketha\",\"avatar\":\"https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/557058:cf4de7d0-16bd-4c94-9c84-2b91eee6e8ad/60fc6a98-5bd2-48d3-bd54-01bb87d2aab9/16\"}]","autoCompleteUrl":"https://risecorp.atlassian.net/rest/api/1.0/users/picker?fieldName=customfield_10045&showAvatar=true&query="}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/42/create/570","requestValidateBaseUrl":"/servicedesk/customer/portal/42/validate/570","calendarParams":{"firstDay":0,"date":"2025-04-01T19:58:10-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fb59bca1-9550-3d94-9767-9d3d4a640585","appLinkName":"System Confluence","appLinkUrl":"https://risecorp.atlassian.net/wiki","spaceKey":"PCSITS","spaceName":"RISE Group IT Support","spaceUrl":"https://risecorp.atlassian.net/wiki/spaces/PCSITS","isServer":false},"labels":[],"projectKey":"PCSITS","serviceDeskId":42,"kbLinkDomainURLs":["https://risecorp.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZWY1ZjAxMi0xY2Y1LTRiM2UtOGI5Ni1hZGVlZWNhYTQ1MTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTExIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM1NTY2OTAsIm5iZiI6MTc0MzU1NTQ5MH0.Mx5V1msDbkMRDpDUAcLWKQyRd2yr-KB3ApOuEh_ktMA","targetCollection":"upload-project-10111","endpointUrl":"https://api.media.atlassian.com","clientId":"2ef5f012-1cf5-4b3e-8b96-adeeecaa4510","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}