{"xsrfToken":"0c84f721a6e386db0ff010acec5cdea635a31bef_lout","branding":{"id":"42","key":"pcsits","name":"RISE Group IT Support","portalBaseUrl":"/servicedesk/customer/portal/42"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7c70abe0-c1ba-451c-8bf8-7a43f8eee618/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZWY1ZjAxMi0xY2Y1LTRiM2UtOGI5Ni1hZGVlZWNhYTQ1MTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdjNzBhYmUwLWMxYmEtNDUxYy04YmY4LTdhNDNmOGVlZTYxOCI6WyJyZWFkIl19LCJleHAiOjE3Mjg1NTY3MDEsIm5iZiI6MTcyODU1NjEwMX0.X4TBORG9AXvtdaF_e8UkCFe9ed6l8Mb62t-x7uV4LjM&client=2ef5f012-1cf5-4b3e-8b96-adeeecaa4510&mode=fit","logoId":"7c70abe0-c1ba-451c-8bf8-7a43f8eee618","isLogoAvailable":true,"helpCenterTitle":".","sharedPortalName":"Our Products & Solutions","userInitialAnnouncementHeader":"Welcome to RISE Services!","userInitialAnnouncementMessageWiki":"<p>Please choose the appropriate product area and select the service that you are requesting and be assured that we will respond asap.</p>","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":".","sharedPortalName":"Our Products & Solutions","announcementHeader":"Welcome to RISE Services!","announcementMessage":"Please choose the appropriate product area and select the service that you are requesting and be assured that we will respond asap.","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#3e11cc","helpCenterTitleColor":"#f4f9f9","bannerMediaApiUrl":"https://api.media.atlassian.com/file/535938f8-73c5-4495-8cd0-d6c4d115fe17/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZWY1ZjAxMi0xY2Y1LTRiM2UtOGI5Ni1hZGVlZWNhYTQ1MTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUzNTkzOGY4LTczYzUtNDQ5NS04Y2QwLWQ2YzRkMTE1ZmUxNyI6WyJyZWFkIl19LCJleHAiOjE3Mjg1NTY3MDEsIm5iZiI6MTcyODU1NjEwMX0.aMAjAw4Hy99ARraCco5NJBxFOz_hcSvuqr4CcLFNnz0&client=2ef5f012-1cf5-4b3e-8b96-adeeecaa4510&height=300&mode=fit","bannerMediaApiFileId":"535938f8-73c5-4495-8cd0-d6c4d115fe17","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"42","key":"pcsits","projectId":10111,"serviceDeskId":42,"name":"RISE Group IT Support","description":"<p>Welcome! You can raise a request for RISE Group IT Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/42","onlyPortal":false,"reqTypes":[{"id":"495","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10559,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[137],"key":""},{"id":"496","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10560,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[137],"key":""},{"id":"486","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10582,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[136,135],"key":""},{"id":"489","name":"New Device Request","descriptionHtml":"","callToAction":"New Device Request","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10575,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10575","groups":[136],"key":""},{"id":"499","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10557,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10557","groups":[137],"key":""},{"id":"490","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10562,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[139,135,138],"key":""},{"id":"491","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10553,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[135,139,136],"key":""},{"id":"492","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10569,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[139,138],"key":""},{"id":"487","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10558,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","groups":[135,137],"key":""},{"id":"498","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10554,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[137],"key":""},{"id":"501","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10591,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10591","groups":[136],"key":""},{"id":"500","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10588,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10588","groups":[138,136],"key":""},{"id":"497","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10567,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[135,137],"key":""},{"id":"494","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10564,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"488","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10568,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[],"key":""},{"id":"493","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10561,"iconUrl":"https://risecorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[],"key":""}],"reqGroups":[{"id":135,"name":"Common Requests"},{"id":136,"name":"Computers"},{"id":137,"name":"Logins and Accounts"},{"id":138,"name":"Applications"},{"id":139,"name":"Servers and Infrastructure"}],"orderMapping":{"136":[486,489,491,500,501],"135":[486,487,490,491,497],"137":[487,495,496,497,498,499],"139":[490,491,492],"138":[490,492,500]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fb59bca1-9550-3d94-9767-9d3d4a640585","appLinkName":"System Confluence","appLinkUrl":"https://risecorp.atlassian.net/wiki","spaceKey":"PCSITS","spaceName":"RISE Group IT Support","spaceUrl":"https://risecorp.atlassian.net/wiki/spaces/PCSITS","isServer":false},"labels":[],"projectKey":"PCSITS","serviceDeskId":42,"kbLinkDomainURLs":["https://risecorp.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":42,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PCSITS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZWY1ZjAxMi0xY2Y1LTRiM2UtOGI5Ni1hZGVlZWNhYTQ1MTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTExIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mjg1NTczMDEsIm5iZiI6MTcyODU1NjEwMX0.EcuyqsiMaYHYo8Q7jfybou77JRemdTXAFgY5t2PvqQk","targetCollection":"upload-project-10111","endpointUrl":"https://api.media.atlassian.com","clientId":"2ef5f012-1cf5-4b3e-8b96-adeeecaa4510","tokenDurationInMins":20}},"sharedPortal":{"name":"Our Products & Solutions","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://risecorp.atlassian.net/wiki","kbLinkDomainURLs":["https://risecorp.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}